At Firdause Luxe, customer satisfaction is important to us. Please read our return and replacement policy carefully before making a purchase.

❌ Non-Returnable Items

Certain items are not eligible for return or replacement, including but not limited to:

• Used or worn watches
• Items damaged due to customer misuse
• Products without original packaging or missing parts
• Gift cards
• Downloadable or digital products
• Health or personal care items (if applicable)

We do not accept returns sent directly to the manufacturer.

✅ Eligible for Replacement

We only offer replacement, not refunds, in the following cases:

• Product received with delivery damage
• Wrong product received due to our mistake
• Product received in unused and original condition

To request a replacement:

• You must provide proof of purchase (order confirmation or receipt)
• You must contact us within 48 hours of delivery
• Product must be unused and in original packaging

🚫 No Refund Policy

• Refunds are not available under any circumstances
• Sale or discounted items are not eligible for replacement unless damaged on delivery

⏳ Late or Invalid Requests

Replacement requests may be rejected if:

• Reported after 48 hours of delivery
• Product shows signs of use
• Damage is not related to delivery
• Item is returned without approval

🔄 Replacement Process

Once your replacement request is approved:

• We will guide you through the return process
• After inspection, a replacement item will be shipped
• Replacement delivery time may vary depending on location

🚚 Return Shipping

• Customers may be responsible for return shipping costs unless the issue is due to our error
• We recommend using a trackable courier service
• We are not responsible for lost return shipments

📞 Need Help?

For any questions regarding returns or replacements, contact us:

📧 Email: luxefirdause@gmail.com
📞 Phone: +880 1725-553524