Online Store โ€“ Firdause Luxe

Customer Support: Saturday โ€“ Thursday, 10:00 a.m. โ€“ 9:00 p.m. (BST)

Frequently Asked Questions

Please read our FAQ before contacting us. Most common questions are answered below.

Delivery charges may vary depending on your location. Any applicable delivery cost will be clearly shown at checkout before you place your order.

We accept Cash on Delivery (COD) and other available payment options shown at checkout. COD is available across Bangladesh.

Orders are usually delivered within 2โ€“5 working days depending on your location and courier service.

Yes. We take data security seriously. Your personal information is protected, and payments are processed securely through trusted systems.

After placing an order, you will receive an order confirmation. Our team will process and dispatch your watch, and youโ€™ll be contacted before delivery.

We do not offer refunds. Replacement is available only for delivery-damaged or unused products, subject to our replacement policy.

Send Us an Email

If you still need help, feel free to contact us using the details below. Our support team will respond as soon as possible.

๐Ÿ“ง Email: luxefirdause@gmail.com
๐Ÿ“ž Phone: +880 1725-553524

Please note: This contact section is for customer support only. Order-related queries are given priority.